Refund Policy
REFUND POLICY
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, except discounted items.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
All returns must be submitted via our online returns center. Returns Center - sportybunny
If your return is accepted, we’ll provide you with return instructions. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@sportybunny.com.
DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items, gift cards, bodysuits or swimwear. Discounted items and items purchased on promotion are NOT eligible for return. They are FINAL SALE. If you used a coupon or purchased an item on clearance, the item is final sale.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EUROPEAN UNION 14-DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. The arrival time of the refund is subject to different online bank processing efficiency.
If more than 15 business days have passed since we approved your return, please contact us at info@sportybunny.com.
Return shipping fee is the responsibility of the customer. We do not provide return shipping labels.
RETURNS PROCESS
Once your return is submitted via our online portal, it will be in review. After your return is approved you will receive a follow-up email containing instructions for returning. To re-iterate, we do not offer refunds and we do not accept returns of items that are not in their original state.
Upon receiving your returned item(s), we will inspect it for defects and/or signs of wear. If we detect that the item has been worn or damaged we reserve the right to deny your return.
Once we've determined your item is in good condition you will be emailed store credit information. Please allow up to 7 business days for your return to be processed and finalized. Due to the volume of orders that we receive daily, we cannot guarantee that your return will be processed on the day that it is received. Once your items have been inspected we will issue a store credit via email that can be used towards future purchases.
EXCHANGES
We offer exchanges on ALL items except damaged, discounted or washed items within 14 days of delivery date.
If a customer is exchanging items, the customer is required to:
- pay postage when sending the items back to us.
If items are faulty we do offer exchange/return or a full refund, including postage.