REFUNDS AND RETURNS
Unworn and unwashed merchandise can be returned within 14 days of your order delivery date. Sporty Bunny does NOT offer refunds, however, we will offer a store credit which you can use towards a future purchase. All returns must be submitted via our online returns center. Returns Center - sportybunny
Items must be in original condition. No clearance items, bodysuits or swimwear will be accepted.
Return shipping fee is the responsibility of the customer. We do not provide return shipping labels.
Once your return is submitted via our online portal, it will be in review. After your return is approved you will receive a follow-up email containing instructions for returning. To re-iterate, we do not offer refunds and we do not accept returns of items that are not in their original state.
Upon receiving your returned item(s), we will inspect it for defects and/or signs of wear. If we detect that the item has been worn or damaged we reserve the right to deny your return.
Once we've determined your item is in good condition you will be emailed store credit information. Please allow up to 7 business days for your return to be processed and finalized. Due to the volume of orders that we receive daily, we cannot guarantee that your return will be processed on the day that it is received. Once your items have been inspected we will issue a store credit via email that can be used towards future purchases.
FINAL SALE ITEMS
Discounted items and items purchased on promotion are NOT eligible for return. They are FINAL SALE. If you used a coupon or purchased an item on clearance, the item is final sale.
Body suits are FINAL SALE due to the delicate nature of the item.
We offer exchanges on ALL items except damaged or washed items within 14 days of delivery date.
If a customer is exchanging items, the customer is required to:
- pay postage when sending the items back to us.
If items are faulty we do offer exchange/return or a full refund, including postage. Items deemed faulty past 30 days may be denied.
SHIPPING/ITEMS NOT RECEIVED
If you authorise the courier to leave your parcel without a signature and you cannot locate it, Sporty Bunny cannot be held accountable if the delivery goes missing and you will need to process a claim via your bank.
If you did not authorise a drop off (no signature) please contact us and we will sort it out.
The items are the responsibility of the customer until they are returned to Sporty Bunny. Sporty Bunny will not issue a refund to items that have been misplaced or lost in transit.
CLEARANCE SALE ITEMS
Please be aware, all clearance sale items cannot be returned or refunded. Any items that are returned to Sporty Bunny that are on clearance sale will be exchanged for a store credit code.
If we have made an error on your order, we will reimburse you for any return shipping costs.
We handle all returns and process refunds in accordance with Consumer Law. Our liability for our products is limited to: the supplying of the products or services to you again; the replacement of the products; or the payment of the cost of having the products or services supplied to you again.